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Our Services

USSD Access — *657*777#

Register, check your cover, pay premiums, and raise claims from any phone — no internet needed.

About this service

Dial *657*777# from any phone to register, view packages, check your cover status, pay your monthly premium via M-Pesa, and raise a claim. Designed so every member can manage their cover without a smartphone or internet connection.

Benefits

  • Register from any phone
  • Check cover status and payments
  • Pay premiums via M-Pesa STK push
  • Raise claims and get support

Eligibility

Available to all Safaricom subscribers in Kenya.

Who it's for

Members and prospective members on feature phones or without internet access.

Frequently Asked Questions

How quickly are claims processed?
We settle most claims within 72 hours of receiving all required documentation. Our claims team works quickly because we know families cannot afford to wait.
What documentation is needed to file a claim?
You will need a certified death certificate, national ID documents for the deceased and the beneficiary, and your Comfort Circle policy reference. Our claims team will walk you through every step and let you know if anything else is required.
Can I include my spouse and children in my policy?
Yes. The Silver plan (Ksh 300/month) covers a couple plus up to 6 children. The Gold plan (Ksh 400/month) adds 2 biological parents to that. The Platinum plan (Ksh 500/month) extends cover to both sets of parents. Contact us if you need help choosing.
What payment methods do you accept?
M-Pesa is the most convenient option for most of our members. We also accept bank transfers and card payments. You can set up recurring payments to avoid missing a month.

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